Technical Support

We are committed to providing comprehensive services tailored to the needs of your business, ensuring that your operations run smoothly and efficiently. Below is a detailed overview of our offerings:

  1. On-Site Technical Assessment: Recognizing the critical importance of time in addressing technical issues, our expert technicians will visit your facility within 24 hours of receiving your service request. This proactive approach allows us to conduct a thorough diagnosis of the problem affecting your machine, enabling us to devise an effective resolution strategy. Our commitment to rapid response ensures that your business experiences minimal downtime, thereby maintaining productivity and operational efficiency.
  2. Prompt Issue Resolution: Once the issue has been identified, our team will work diligently to resolve it within 48 hours. We employ cutting-edge tools and techniques to ensure that your machine is up and running as soon as possible. Our service is characterized by a meticulous attention to detail, ensuring that every repair meets the highest standards of quality and reliability. This dedication to excellence not only restores your equipment swiftly but also enhances its performance and longevity.
  3. Warranty and Replacement Policy: In the unlikely event that a problem we have resolved reoccurs within 15 days, we offer a replacement of your machine with a new one. This guarantee reflects our confidence in the quality of our service and our commitment to customer satisfaction. Please note that this offer is specifically designed for our valued clients who purchase consumables from us and have signed an annual technical maintenance contract. This policy underscores our dedication to forming lasting partnerships with businesses that value reliability and excellence.
  4. Expert Technical Support: Our company prides itself on collaborating with a highly skilled technical team that has been trained in the USA, specializing in DTV and UV DTF printing machines. This partnership ensures that we are at the forefront of technological advancements and best practices in the industry. Additionally, the owner of our company has an illustrious 40-year career journey, evolving from an apprentice to a master instructor. This extensive experience encompasses a wide array of machinery, including digital, offset, lamination, embossing, film, and printing machines. His international expertise and leadership drive our commitment to deliver unparalleled service quality.

Through these comprehensive and professional services, we aim to be not just a service provider, but a trusted partner in your business's success. Our goal is to provide you with the peace of mind that comes with knowing your technical needs are in capable and reliable hands.