Technical Support

On-Site Technical Assessment: Recognizing the critical importance of time in resolving technical issues, our expert technicians will first reach out to you after receiving your service request to explore an online solution. If the issue cannot be resolved online, they will visit your facility within 24 hours. This proactive approach allows us to conduct a thorough diagnosis of the problem affecting your machine, enabling us to devise an effective resolution strategy. Our commitment to rapid response ensures that your business experiences minimal downtime, thereby maintaining productivity and operational efficiency.

Prompt Issue Resolution:

Once the issue has been identified, our team will replace the problematic parts—already in stock—within a maximum of 48 hours to resolve your issue. We use cutting-edge tools and techniques to ensure that your machine is up and running as soon as possible. Our service is characterized by meticulous attention to detail, ensuring that every repair meets the highest standards of quality and reliability. This dedication to excellence not only restores your equipment swiftly but also enhances its performance and longevity.

Warranty and Replacement Policy:

In the unlikely event that any fault detected or undetected in your machine cannot be resolved within 15 days, we commit to replacing your machine with a new one. This guarantee reflects our confidence in the quality of our service, the machines, and their parts, as well as our commitment to customer satisfaction. Please note that this offer is specifically designed for our valued clients who purchase consumables from us and have signed an annual technical maintenance contract. This policy underscores our dedication to forming lasting partnerships with businesses that value reliability and excellence.

Through these comprehensive and professional services, we aim to be not just a service provider but a trusted partner in your business's success. Our goal is to provide you with the peace of mind that comes from knowing your technical needs are in capable and reliable hands.